Shipping Policy
Shipping Policy
Thank you for shopping with Crystellara.
We are committed to delivering your order safely and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or holidays.
During high-volume periods, processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout.
Estimated delivery times:
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United States: 5–10 business days
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Canada: 7–14 business days
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International: 10–21 business days
Delivery times are estimates and not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow 24–48 hours for tracking updates to appear.
Shipping Delays
Crystellara is not responsible for shipping delays caused by:
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Postal carriers
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Customs clearance
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Weather conditions
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Incorrect shipping addresses provided by customers
If a package is delayed, we will assist you in contacting the carrier.
Incorrect Address
Please ensure your shipping address is correct at checkout.
If an incorrect address is provided:
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We are not responsible for lost packages
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Reshipping fees may apply
Lost or Stolen Packages
If tracking shows “Delivered” but you did not receive your package:
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Please check with neighbors or your local post office
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Contact the shipping carrier directly
Crystellara is not responsible for stolen packages once marked as delivered.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
These charges are not included in our product prices or shipping fees.
Damaged Items During Shipping
If your item arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of the damaged item and packaging
We will review the case and provide a replacement or refund if applicable.
Contact Us
If you have any shipping-related questions, please contact: