Refund Policy
Return & Refund Policy
Thank you for shopping at Crystellara. We want you to love your jewelry. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
To initiate a return, please contact us at:
support@crystellara.com
We will provide return instructions once your request is approved.
Non-Returnable Items
The following items cannot be returned:
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Custom or personalized items
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Final sale items
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Items marked as non-returnable
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Gift cards
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refund will be issued to your original payment method
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Processing time: 5–10 business days (depending on your bank)
Original shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the issue.
We will arrange a replacement or refund at no additional cost.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item and place a new order.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 info@crystellara.com